Effective Date: [July 7, 2025]
These Terms of Service (the “Agreement”) constitute a legally binding contract between Adriel Inc., a Delaware corporation with its principal office at 2035 Sunset Lake Rd Suite B‑2, Newark, DE 19702 (“Adriel,” “we,” “us,” or “our”), and the individual or entity identified as the customer (“Customer,” “you,” or “your”). By accessing or using Adriel’s business‑intelligence software‑as‑a‑service platform, related APIs, SDKs, mobile or desktop applications, documentation, professional‑services deliverables, and any other products or services we provide (collectively, the “Services”), you agree to be bound by this Agreement.
‍Definitions. Capitalized terms have the meanings set forth below or elsewhere in this Agreement.
Priority
Description
Target First Response
Target Resolution / Workaround
P1 - Critical
Total loss of production service or critical function causing complete business halt
1 hour
12 hours
P2 - High
Major feature failure with significant business impact
4 hours
24 hours
P3 – Medium
Partial impairment, workaround available, or general how‑to
12 hours
Next scheduled release